Pathetic Vodacom Insurance Service

Job nr ***7 Don't even bother taking insurance via Vodacom. Nobody can get through to the *** number EVER Took my broken phone to my nearest Vodacom store in desperation then I was told I can't get a loan phone because the stock hasn't been bathed and a manager must sign off. So I was left without a phone for a week u til I went back to fight my battle.

Now Vodacom comes back and says my claim is declined due to my Sim cards not being used in my phone since November 2022. Really? BOTH MY CONTRACT SIMS WERE IN THE PHONE WHEN IT FELL AND WHEN I HANDED IT IN AT THE BRANCH! How can they not pick up my simcards were in my phone? I call and get called on them and both run a WhatsApp and Business WhatsApp on there as it's a dual phone. Vodacom is ***********!