Pathetic Vodacom insurance

I have reported my phone lost and went to a Vodacom shop to have the insurance claim started and, not only was my wrong phone blacklisted, I have not been able to reach Vodacom to have my claim finalized! I have e-mailed them my details and I have tried to phone them only to be left hanging on the line for 25 minutes without any results! Vodacom does not only ***** other people's ideas but takes your money for insurance but when it comes time to claim, it is much easier to deal with SARS than with Vodacom. In fact SARS made it very easy for me to sort a problem out! You people are a disgrace.