Pathetic Vodacom FTTP service

Do I really have to give them a star?? They don't even deserve 1/4 of a star. Since we have gone over to them as our Fibre service Provider we have been sitting without internet and telephone for almost the whole of 2 weeks we were supposedly activated. We have lodged several complaints to no avail. It is past pathetic. And you are stuck because they will hold you to the contract that if you cancel you have to pay for the remainder of the contract. But they don't keep their side of the contract, which is supplying us with a service, no consequences on their side. Is there anything one can do???? We have lodged an online complaint as well and get a generic answer, same as all the other complaints.