DN
Danelle N

1 reviews | Active since Jul 2016

23 Jul 2016, 15:47

pathetic vodacom = ***** and *****

<p>Rapairs</p> <p> </p> <p>Gave my phone LG G3 in 7 months ago!!! Got it back the firt 4 times it didnt even switch on . Send it in for the 5th time they said they will replace the phone. Got back the same old phone just with a new IME sticker phone worked for 2 days went of again and doesnt want to switch back on. They said i must buy a new battry i did still didnt work. Im so gatvol of all the promises and liess. Yolanda told me 6 weeks ago when i sent my phone in for the 7th time she will do an escelation email and make sure the phone get replaced. After 3 weeks I pboned ARC they never received an escelation email.</p> <p> </p> <p>I dont think if Vodacom thinks that we are dumb. Ass the contract we sign is for REPAIR or REPLACE. Why do you need 7 weeks to see that you cant do your work and cant repair it just replace it.</p> <p> </p> <p>Ive been paying 7 months R500 for a phone i dont have. I promise i will go to every news paper in South Africa and the Constumer Commision. If this does not get sorted.</p> <p> </p> <p>Got my phone back again today as it was at the shop from Monday the 18th they didnt notify me i had to go in and ask on the 23rd of July. </p> <p> </p> <p>Parties involed with their false promises</p> <p> </p> <p>Yolanda - witbank repairs</p> <p>Billy - middelburg mall</p> <p>Chanell- middelburg tech zone</p> <p> </p> <p>Worse experience ever</p>

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Replies (1)
Vodacom
Vodacom's reply24 Jul 2016, 03:43
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites