Pathetic Vodacom Fibre Service

I logged a request on 14 September 2022 to move my Fibre line to a different property from 30 September 2022. A Sales Order was created for this. When I called again on 29 September 2022 to confirm whether the line move was on track, I was told a Service Request should have been created to install the Fibre Box. Service Request was logged however after several days of following up, I was told the request had been closed yet no technician had come through to do the installation. A second Service Request was then logged on 04 October 2022 but to my surprise on 05 October 2022 I received an email that the Sales Order had been completed. I contacted the Call Center again and was told that the Sales Order was indeed completed. How can the Sales Order be completed when the installation has not been done? I then decided to put a stop to this nonsense and requested that my month to month contract be cancelled.

I am extremely disappointed by Vodacom Fibre considering the excellent service that the Mobile Business provides. Vodacom Fibre really needs to work on its business processes to improve service. Until then, I am off to another Fibre ISP