Pathetic Vodacom Fibre Service

Item: Vodacom
Rating: 1
Author: Jermaine N

I have signed up with Vodacom fibre for a year now. My fibre went out on the 20 February 2025 its now the 1March 2025 and still no assistance or updates from vodacom. Online configs dnt work.. We established that the router is not responding.. Doesnt even reset.. The status lights is green 2g n 5g is blue n it stays like that no matter wat we do. We agreed that a tech needs to come out but they refuse to send a tech a keep going in circles. Today the 1st march i call agent says theres no update of note on system for a tech to come through.. They have no idea what they are doing absolutely useless agents and service.. Someone needs to come through and sort this out.. I dnt advise anyone to take vodacom fibre.. Pathetic Vodacom

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Mar 2025, 11:07

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Mar 2025, 11:07

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Jermaine N's updateReviewer Update

02 Mar 2025, 14:56

Yes when will issue get sorted.. Ive spoken to many agents they all go around in circles.. Evryone is just avoiding the issue of sending a technician to my premises.. That the only way to sort issue.. What dnt you People frm VODACOM GET.. WE ARE PAST SPEAKING TO AGENTS.. SOMEONE NEEDS TO COME HERE ASAP.. ITS 12 DAYS

Jermaine N's update02 Mar 2025, 14:56

Reviewer Update