PATHETIC VODACOM FIBRE SERVICE!!!

Item: Vodacom
Rating: 1
Author: Leticia D

Vodacome is too quick to debit for my Fibre account of 649.00 , yet I don't have internet for the last 20 days!! It even shows on your systems from when my fibre has not been working. I got back in the country on the 28th of Feb. From the 28th of Feb till yesterday the 2nd March, I've been phoning and phoning. Consultants stating they've escalated further. VODACOM. YOUR SERVICE IS UTTER ****!! ITS NOT DAY 20. Still nobody has called me back or sent a technician!!!!

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Replies (1)

Vodacom's replyOfficial

03 Mar 2022, 14:41

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Mar 2022, 14:41

Official