PATHETIC VODACOM FIBRE SERVICE

If i could actually rate 0 stars i would do that. The past month i have received the WORST service i have ever had with a service provider and this was just in the purchase/installation phase. We ordered a Vodacom Fibre package in January of 2022 and received the router very promptly via the courier, we then followed up with the sales lady when the fibre would be installed as it said 2 weeks on the AD, QUOTE & INVOICE. However after 2 weeks no communication was made to arrange installation, after numerous e-mails back and forth the sales lady advises that she will go ahead and cancel the package as i am not happy with the service, STILL NO assistance/feedback could be given, no effort to assist a NEW VODACOM CUSTOMER. It was basically a clear message that Vodacom does not need any new customers, because they would rather lose the new business than to try and assist us, which is actually her job. So i decided to give Vodacom another chance as the package was the best out of all the fibre service providers, but that in fact led to me feeling like a fool as it was the exact same story. Different sales person, but no WORK DRIVE, i wish i could share the screenshots of my call log, call recordings & e-mails, it is SHOCKING. So our home has been without wifi for 1 month and VODACOM once again FAILED to deliver any service. VODACOM - you can't expect people to pay & beg for a service at the same time, the departments i communicated with was worse than the Home Affairs service i received.

I also know this review is not going to make a change at Vodacom but hopefully it will show that someone in the future will read it so that they STAY as FAR away from Vodacom as possible.