EG
Ellen G
1 reviews | Active since Mar 2012
29 Dec 2025, 09:17
Pathetic Vodacom Fibre service
Vodacom fibre has not been able to restore my internet connection since 9 December, yet I will be debited the full amount on 31 December. All the messages and calls I receive : 'It has been escalated', by now it should be with the CEO so many times it has been escalated. Im so disappointed with the pathetic service. Call reference: SR ***
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
29 Dec 2025, 14:49Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply29 Dec 2025, 14:49
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team