Pathetic Vodacom Fibre service

I have been a loyal client of Vodacom for close on 30 years now, however the service particularly with the fibre has deteriorated to the point of no return. The Greenstone area in Johannesburg constantly experiences slow response or the lack of service (this includes cellular reception).

I have utilised the call centre to try and resolve my connectivity issues, despite being assured that this is resolved, the problem persists. Approximtely 3 weeks ago, I logged another call, whilst the agent was helpful., I was passed on to a technician for further assistance. It was then determined/established that my router is possibly outdated and should be replaced ( at a cost). I was then transferred to another person to arrange the necessary. Strangely, the month to month package had to be renegoitated/renewed as tmy existing package was no longer offered. The was such communication from Vodacom on this. I agreed to renew and was advised that the delivery/installation of the new router will be completed within 5 to 10 days, it is now well over 14 days and not even an update and or feedback provided to advise on the progress.

Vodacom needs to step up its service, your service/products are pathetic. I will proceed to source another service provider for all 3 contracts.

You certainly know how to promptly debt my account for the monthly charges, you also need to attend to your services failures with the same urgency and committment.

This organisation is useless to the point of NO return