Pathetic Vodacom Fibre

I’ve been without internet for almost two weeks now. Despite making numerous calls to customer service, I only recently found out that a technician will be sent out—but the earliest available appointment is on 8 January, meaning I’ll be without service for over a week longer. This is impacting my ability to work from home, and my family can’t stream anything during the festive season. While my Vodacom bill is fully paid, I’m still unable to access the service. This has become typical of Vodacom’s customer service.