Pathetic Vodacom Fibre

Utterly worse than terrible! Trying to cancel Fibre with them, have given 30 days notice, yet, still connected, now they're saying I have to wait ANOTHER 30 Days for them to release the ONT!?!?! Can never speak to a manager, always have to speak to consultants and all they can do is LOG A REQUEST! Seriously?!?!?! I want to speak to a technical manager, and I want the Fibre canceled immediately, so that I can go to a competent ISP. This is ridiculous!