MS
Mohamed S
1 reviews | Active since Jun 2020
06 Jun 2020, 15:06
Pathetic Vodacom Fibre
My fibre line has been down for the past 2 days(5-06-2020 to 06-06-2020), I have escalated it 3 times since yesterday and nothing has been done about it. I have asked for a supervisor to contact me but still waiting. Staff has been ***********, have no idea who to escalate it to, no idea on how to resolve queries, no phone etiquette and poor service. I have my fibre with Vodacom for 2 weeks now and have been without fibre for 3 days. Their after sales service is completely pathetic and disappointing. This experience has caused me a lot of time and money spent on airtime. I would not reccomend vodacom fibre
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Jun 2020, 17:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jun 2020, 17:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Mohamed S's updateReviewer Update
09 Jun 2020, 09:21Good Day
This is day 6 and no one has contacted me as yet.
This is absolutely pathetic!!
My fibre was down for the entire weekend.
It came back up on Sunday evening and has been going up and down every half an hour.
We are currently working from home and we've had to make other arrangements which is extremely costly.
I expect to be contacted today and if this issue cannot be resolved today, I would like this service to be terminated immediately.
I await your urgent response.
This is day 6 and no one has contacted me as yet.
This is absolutely pathetic!!
My fibre was down for the entire weekend.
It came back up on Sunday evening and has been going up and down every half an hour.
We are currently working from home and we've had to make other arrangements which is extremely costly.
I expect to be contacted today and if this issue cannot be resolved today, I would like this service to be terminated immediately.
I await your urgent response.
MS
Mohamed S's update09 Jun 2020, 09:21
Reviewer Update
Good Day
This is day 6 and no one has contacted me as yet.
This is absolutely pathetic!!
My fibre was down for the entire weekend.
It came back up on Sunday evening and has been going up and down every half an hour.
We are currently working from home and we've had to make other arrangements which is extremely costly.
I expect to be contacted today and if this issue cannot be resolved today, I would like this service to be terminated immediately.
I await your urgent response.
This is day 6 and no one has contacted me as yet.
This is absolutely pathetic!!
My fibre was down for the entire weekend.
It came back up on Sunday evening and has been going up and down every half an hour.
We are currently working from home and we've had to make other arrangements which is extremely costly.
I expect to be contacted today and if this issue cannot be resolved today, I would like this service to be terminated immediately.
I await your urgent response.
MS
Mohamed S's updateReviewer Update
09 Jun 2020, 18:29Still no feedback from Vodacom.
Cancel the service now and release my line immediately!
Cancel the service now and release my line immediately!
MS
Mohamed S's update09 Jun 2020, 18:29
Reviewer Update
Still no feedback from Vodacom.
Cancel the service now and release my line immediately!
Cancel the service now and release my line immediately!