DG
David G
1 reviews | Active since Jul 2011
04 Jul 2019, 13:55
PATHETIC VODACOM FIBRE 100Mbps uncapped service!!
Poor service with Vodacom Fibre. We have an uncapped 100Mbps service from Vodacom. For more than a week it has been running at 40Mbps or so. Raised this through their *** call centre, sent the speed tests as requested etc. SR number was closed even though NOTHING WAS FIXED!. Now there is ZERO line speed. When you call the *** call centre, all you get is staff that tell you the matter has been allocated but nobody calls you back or sends you an update. I am truly tired of trying to get through to anyone.
UPDATE: Just received a call from a manager. Still no resolution, and i am beyond irrriated!!
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Vodacom's replyOfficial
05 Jul 2019, 08:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2019, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Jul 2019, 11:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply17 Jul 2019, 11:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team