Pathetic Vodacom Fiber Service

My experience with vodacom has been a nightmare for the past few weeks. We will wake up to no connection and at some point it will come back . We were told that we would be provided connection even with loadshedding just as long as your router is on, and that isn't the case. The final straw was this morning, we have been without connection for 19 hours. We called the call center, and there was no sense of urgency, especially because it's service that we are paying for. We asked for the diagnosis of the issue , and the consultant had no idea. We were told to log a ticket, and call back for more feedback. Considering that fact that we have been without Fiber for 19 hours, this issue should be prioritized. Vodacom please do better.