JVDW
Jaco Van Der Walt
1 reviews | Active since Apr 2023
25 Apr 2023, 08:34
Pathetic Vodacom Fiber Billing Dept
Vodacom (FIber) billing department is useless. Got billed for fiber install / service that i never received. spent 4 hours on the phone, (3 calls in 30 days), after how many consultants and reference numbers, fiber charge was still debited.
Now im spending another hour on the phone to sort that out and hopefully get a refund.
pathetic !!! after 19 years on the voda network with this number ! im done !
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
25 Apr 2023, 10:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Apr 2023, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JVDW
Jaco Van Der Walt's updateReviewer Update
25 Apr 2023, 10:48i generally don't come to hellopeter for something.
but this was totally unacceptable - especially after what i had been told, sold and promised by vodacom -
and then spending all this time to sort this out, and STILL debits the right amount.
All i ask is to refund the amount. it's not much to ask.
but this was totally unacceptable - especially after what i had been told, sold and promised by vodacom -
and then spending all this time to sort this out, and STILL debits the right amount.
All i ask is to refund the amount. it's not much to ask.
JVDW
Jaco Van Der Walt's update25 Apr 2023, 10:48
Reviewer Update
i generally don't come to hellopeter for something.
but this was totally unacceptable - especially after what i had been told, sold and promised by vodacom -
and then spending all this time to sort this out, and STILL debits the right amount.
All i ask is to refund the amount. it's not much to ask.
but this was totally unacceptable - especially after what i had been told, sold and promised by vodacom -
and then spending all this time to sort this out, and STILL debits the right amount.
All i ask is to refund the amount. it's not much to ask.
JVDW
Jaco Van Der Walt's updateReviewer Update
25 Apr 2023, 12:03correction - still debiting the INCORRECT amount -
all i ask for is to be refunded.
all i ask for is to be refunded.
JVDW
Jaco Van Der Walt's update25 Apr 2023, 12:03
Reviewer Update
correction - still debiting the INCORRECT amount -
all i ask for is to be refunded.
all i ask for is to be refunded.
JVDW
Jaco Van Der Walt's updateReviewer Update
02 May 2023, 09:02@vodacom - To date, no one has contacted me.
I have gone ahead and reversed the debit payment and removed debit as payment method from my vodacom profile.
Your billing dept, fiber especially, is utterly useless.
I have gone ahead and reversed the debit payment and removed debit as payment method from my vodacom profile.
Your billing dept, fiber especially, is utterly useless.
JVDW
Jaco Van Der Walt's update02 May 2023, 09:02
Reviewer Update
@vodacom - To date, no one has contacted me.
I have gone ahead and reversed the debit payment and removed debit as payment method from my vodacom profile.
Your billing dept, fiber especially, is utterly useless.
I have gone ahead and reversed the debit payment and removed debit as payment method from my vodacom profile.
Your billing dept, fiber especially, is utterly useless.
JVDW
Jaco Van Der Walt's updateReviewer Update
11 May 2023, 12:36to date no response and no resolution -
pathetic service from vodacom (fiber)
now i keep getting robot calls about the payment.
CALL ME AND TALK TO ME IN PERSON!!!!!!!!!!!!!!!!!!!!!!!
pathetic service from vodacom (fiber)
now i keep getting robot calls about the payment.
CALL ME AND TALK TO ME IN PERSON!!!!!!!!!!!!!!!!!!!!!!!
JVDW
Jaco Van Der Walt's update11 May 2023, 12:36
Reviewer Update
to date no response and no resolution -
pathetic service from vodacom (fiber)
now i keep getting robot calls about the payment.
CALL ME AND TALK TO ME IN PERSON!!!!!!!!!!!!!!!!!!!!!!!
pathetic service from vodacom (fiber)
now i keep getting robot calls about the payment.
CALL ME AND TALK TO ME IN PERSON!!!!!!!!!!!!!!!!!!!!!!!