Pathetic Vodacom Fiber Billing department.

Please don't get stuck in a loop hole with Vodacom Fiber billings. It is like a nightmare. They close the SR number with out resolving the issue.. Every consultant you call tells you a different story, all lies. They just give you a new SR number with more lies. They say that some one will call you, I am still waiting two weeks later, I call almost every day, they have perfected the art of leaving you frustrated. Leaving you to "hang on" for half an hour before cutting you off, giving you **** numbers to call the non-existing billing department. Apparently Candice Petersen works on my case in billing department, why can't you just fix your mistake and send me a credit note. But you were quick to take the wrong amount from my bank account. But I guess incompetence is what gets you into Vodacom Fiber. Now I just hope cancelling the fiber will not see me in another loop hole.