Pathetic Vodacom Fiber after sales service

App**** for fiber to be installed , was told it is available in my area and complex . Sales agent Julian Govender phoned me every day until I app**** . Waited long for open serve to pitch , they told me fiber was not installed right through and they are scarred to pull out the copper line because it might break , they then escalated to their engineering department . I then phoned Julian and after a battle informed him of the situation . He also committed to escalate the matter and since then , no feedback received , my subscription was taken from my bank account yet i have no service for which i am paying. Reception in area not good , reported to Vodacom and problem still not resolved and , now thinking of dumping Vodacom and go to MTN , they do have better client service