PATHETIC: Vodacom Failing to Port My Number for Almost a Month No Feedback No Resolution

I have been trying to port my number from Telkom to Vodacom since 11 March and nearly a month later, there is still no resolution.

This is part of 3 business contracts taken with Vodacom. The other 2 numbers were processed without issue, but my number has completely stalled.

I followed all instructions given: I moved my number to prepaid on Telkom Vodacom sent me a SIM card and attempted the port which failed No explanation or follow up was provided after the failure

I then contacted Vodacom again and was told to purchase a prepaid Vodacom SIM and follow another process, which I did. I was assured the port would go through. It has now been several days and still nothing.

There has been no proactive communication throughout this process. I only get feedback when I repeatedly follow up, and I have now been told there is nothing more the consultant can do.

I am currently stuck on prepaid with Telkom, paying for data out of pocket, while Vodacom has failed to complete what should be a simple and standard process.

This has now been escalated via email to the CEO’s office with no response.

It is completely unacceptable for a number port to take this long with no accountability or communication.

I need this resolved urgently. Fatima Gani