WB
Willy B
1 reviews | Active since Jul 2018
14 Apr 2026, 14:58
Pathetic Vodacom
18 months ago I upgraded my home internet package. The new package was for 2Tb data at 100Mbs line. The agent I spoke to verified that the speed is available in my area. Since the upgrade I can count on 1 hand the amount of times my internet speed reached 40Mbs. I have had to be content with 6 - 22Mbs for the majority of the last 18 months. I have contacted vodacom multiple times and nothing gets done about it. The last attempt to solve the problem the agent calling me dialled my home internet number (genius) and obviously received no answer. They tried again and promptly sent me an sms to say they couldn't reach me and closed the service request. Every time I contact them the agents can only escalate the service request but it seems that wherever the request goes there's nobody in that department because nothing gets done about the issue. Vodacom have fallen very far indeed. I have been a loyal customer for 29 years but hey, what does that matter? As long as they can take my money, nothing else matters. Unfortunately I can't rate less than 1 star because they deserve ZERO stars.
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Vodacom's replyOfficial
15 Apr 2026, 08:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Apr 2026, 08:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WB
Willy B's updateReviewer Update
06 May 2026, 18:07I was contacted by vodacom around a week after posting about their pathetic service regarding my home internet. The gentlemen asked me if someone had contacted me. I informed him nobody had. He assured me someone will contact me. 2 or 3 days later I was contacted by an agent following up on my connectivity issue. I informed her that there was no connectivity issue and the issue was the connection speed was extremely low on 4G and I was paying for 100Mbps. She informed me that a technician will contact me to do some testing on site. The technician arrived, saw I had a 4G router and told me there was no way I would get 100Mbps and maybe 50Mbps at perfect conditions. Seeing as vodacom supp**** me with the 4G router as part of my upgrade package then vodacom is liable to replace the router, or so I thought. Almost a week later I was contacted by another agent asking if my connectivity issue has been resolved! I informed her of the situation. She said that was a different department and put me through to retentions. The lady I spoke to tried her best to assist but it seems Head doesn't know what Bum is doing and so my time got wasted yet again. I contacted vodacom the following week and went through the whole sch**** of explaining the situation once again and was promised a call back. The lady did call back and informed me I should discuss the matter with the After Sales department which got me put on mute (I presume) as there was no sound for multiple minutes. I ended that call and dialed the After Sales department. The lady I then spoke to said she could arrange collection of the 4G router so that they can test it and cancel the product. I insisted that I would only do that if they supp**** me with a 5G router (which they should have done at the onset of the upgrade). Regrettable that is not an option. The only option is to have 'no' router until they decide what to do (which as far as things are going will be never). It boggles my mind how such a large company can be so *********** and get away with it. There are no avenues for resolution with vodacom. None of the agents can actually do anything and clients have nobody higher up to discuss matters with. Unfortunately the joke is on the average Joe who signs a contract with these useless uncaring companies.
WB
Willy B's update06 May 2026, 18:07
Reviewer Update
I was contacted by vodacom around a week after posting about their pathetic service regarding my home internet. The gentlemen asked me if someone had contacted me. I informed him nobody had. He assured me someone will contact me. 2 or 3 days later I was contacted by an agent following up on my connectivity issue. I informed her that there was no connectivity issue and the issue was the connection speed was extremely low on 4G and I was paying for 100Mbps. She informed me that a technician will contact me to do some testing on site. The technician arrived, saw I had a 4G router and told me there was no way I would get 100Mbps and maybe 50Mbps at perfect conditions. Seeing as vodacom supp**** me with the 4G router as part of my upgrade package then vodacom is liable to replace the router, or so I thought. Almost a week later I was contacted by another agent asking if my connectivity issue has been resolved! I informed her of the situation. She said that was a different department and put me through to retentions. The lady I spoke to tried her best to assist but it seems Head doesn't know what Bum is doing and so my time got wasted yet again. I contacted vodacom the following week and went through the whole sch**** of explaining the situation once again and was promised a call back. The lady did call back and informed me I should discuss the matter with the After Sales department which got me put on mute (I presume) as there was no sound for multiple minutes. I ended that call and dialed the After Sales department. The lady I then spoke to said she could arrange collection of the 4G router so that they can test it and cancel the product. I insisted that I would only do that if they supp**** me with a 5G router (which they should have done at the onset of the upgrade). Regrettable that is not an option. The only option is to have 'no' router until they decide what to do (which as far as things are going will be never). It boggles my mind how such a large company can be so *********** and get away with it. There are no avenues for resolution with vodacom. None of the agents can actually do anything and clients have nobody higher up to discuss matters with. Unfortunately the joke is on the average Joe who signs a contract with these useless uncaring companies.