JM
James M
1 reviews | Active since Apr 2014
18 Mar 2022, 13:06
Pathetic Vodacom,
Pathetic Vodacom, no feedback on a upgrade where they sent the wrong item. You should have sent the correct item on the day that I informed you that you messed up... your internal processes and investigations has got NOTHING to do with me. No customer service at all!!!
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Replies (2)JM
James M's updateReviewer Update
18 Mar 2022, 13:38After I had to follow up, I got a response below:
Paleman, Quael Louella, Vodacom (External) <***>
Good day Sir, As you can see, we are currently dealing with your query. We're still awaiting feedback with regards to your delivery. Kindly be patient with us as we are working on you receiving your correct package. Unfortunately, there ae processes to be followed, which unfortunately inconveniences you.
My sincerest apologies.
Your processes has got nothing to do with me, you should have sent the correct parcel on the day I notified you of your mess-up. How patient do you want me to be? 10 days after doing the upgrade I still have not received the phone?
Paleman, Quael Louella, Vodacom (External) <***>
Good day Sir, As you can see, we are currently dealing with your query. We're still awaiting feedback with regards to your delivery. Kindly be patient with us as we are working on you receiving your correct package. Unfortunately, there ae processes to be followed, which unfortunately inconveniences you.
My sincerest apologies.
Your processes has got nothing to do with me, you should have sent the correct parcel on the day I notified you of your mess-up. How patient do you want me to be? 10 days after doing the upgrade I still have not received the phone?
JM
James M's update18 Mar 2022, 13:38
Reviewer Update
After I had to follow up, I got a response below:
Paleman, Quael Louella, Vodacom (External) <***>
Good day Sir, As you can see, we are currently dealing with your query. We're still awaiting feedback with regards to your delivery. Kindly be patient with us as we are working on you receiving your correct package. Unfortunately, there ae processes to be followed, which unfortunately inconveniences you.
My sincerest apologies.
Your processes has got nothing to do with me, you should have sent the correct parcel on the day I notified you of your mess-up. How patient do you want me to be? 10 days after doing the upgrade I still have not received the phone?
Paleman, Quael Louella, Vodacom (External) <***>
Good day Sir, As you can see, we are currently dealing with your query. We're still awaiting feedback with regards to your delivery. Kindly be patient with us as we are working on you receiving your correct package. Unfortunately, there ae processes to be followed, which unfortunately inconveniences you.
My sincerest apologies.
Your processes has got nothing to do with me, you should have sent the correct parcel on the day I notified you of your mess-up. How patient do you want me to be? 10 days after doing the upgrade I still have not received the phone?
Vodacom's replyOfficial
18 Mar 2022, 13:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2022, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team