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Zarina N
1 reviews | Active since Nov 2018
08 Dec 2024, 01:42
Pathetic Vodacom! Do not join them!!!!
Worst internet coverage and connection with more downtime than any network. They sell you dreams and in the end you basically speaking more to the technicians and receiving sms's around downtime than having proper connection. It's pathetic for such a huge provider. Switching to them has been the worse decision...speed is slow and hardly have internet...what am I paying for??? Joined a few months ago and have called in over 50 times around speed and no connection for full days on end.
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Replies (4)
Vodacom's replyOfficial
08 Dec 2024, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2024, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Zarina N's updateReviewer Update
07 Jan 2025, 05:08It's been months and no resolution, everytime we have no power there is no back up and it seems like the managers, the staff and even the technicians don't seem to understand when you explain that there is no power vodacom does not have a back up supply and therefore we don't have internet! I cannot believe such a big company has such *********** staff!!! The below is the sms we receive constantly eith outages throughout the week in the area and when there is no power. I really wish vodacom would get their act together..you have alot to learn from Telkom! Time I move back to them...!!!
Hi, Please be advised that we are currently experiencing Fibre downtime.This interruption may be caused by load shedding or an outage on parts of our third-party network infrastructure. Our technicians are working on resolving this issue to ensure that your services are restored as a matter of urgency. Vodacom
Hi, Please be advised that we are currently experiencing Fibre downtime.This interruption may be caused by load shedding or an outage on parts of our third-party network infrastructure. Our technicians are working on resolving this issue to ensure that your services are restored as a matter of urgency. Vodacom
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Zarina N's update07 Jan 2025, 05:08
Reviewer Update
It's been months and no resolution, everytime we have no power there is no back up and it seems like the managers, the staff and even the technicians don't seem to understand when you explain that there is no power vodacom does not have a back up supply and therefore we don't have internet! I cannot believe such a big company has such *********** staff!!! The below is the sms we receive constantly eith outages throughout the week in the area and when there is no power. I really wish vodacom would get their act together..you have alot to learn from Telkom! Time I move back to them...!!!
Hi, Please be advised that we are currently experiencing Fibre downtime.This interruption may be caused by load shedding or an outage on parts of our third-party network infrastructure. Our technicians are working on resolving this issue to ensure that your services are restored as a matter of urgency. Vodacom
Hi, Please be advised that we are currently experiencing Fibre downtime.This interruption may be caused by load shedding or an outage on parts of our third-party network infrastructure. Our technicians are working on resolving this issue to ensure that your services are restored as a matter of urgency. Vodacom
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Zarina N's updateReviewer Update
25 Feb 2025, 05:57Good day
For the 200th time Vodacom has no back up power like Telkom and MTN, EVERYTIME it is load shedding there is no internet connection. Most people working from home cannot work from home if they are with Vodacom. Thank goodness my contract is a month to month...I'll be moving over to Telkom or MTN as there are no solutions with vodacom and you are given the run around! Incompetence at its best!
For the 200th time Vodacom has no back up power like Telkom and MTN, EVERYTIME it is load shedding there is no internet connection. Most people working from home cannot work from home if they are with Vodacom. Thank goodness my contract is a month to month...I'll be moving over to Telkom or MTN as there are no solutions with vodacom and you are given the run around! Incompetence at its best!
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Zarina N's update25 Feb 2025, 05:57
Reviewer Update
Good day
For the 200th time Vodacom has no back up power like Telkom and MTN, EVERYTIME it is load shedding there is no internet connection. Most people working from home cannot work from home if they are with Vodacom. Thank goodness my contract is a month to month...I'll be moving over to Telkom or MTN as there are no solutions with vodacom and you are given the run around! Incompetence at its best!
For the 200th time Vodacom has no back up power like Telkom and MTN, EVERYTIME it is load shedding there is no internet connection. Most people working from home cannot work from home if they are with Vodacom. Thank goodness my contract is a month to month...I'll be moving over to Telkom or MTN as there are no solutions with vodacom and you are given the run around! Incompetence at its best!
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Zarina N's updateReviewer Update
01 Jun 2025, 09:09It's been almost over a year, no resolution and every single person I have spoken to is more *********** than the next.
Issues: more downtime than actually having network ...can't even work from home as the internet is so bad.
Technicians don't come out on weekends and the call center is pathetic at assisting or escalating the issue
The only network to not have back up when there is a power outage in the area...no power no network...backward is what vodacom is!
What am I paying for as the network goes down for days on end every week and there is no permanent solutions!
No technicians come out to sort this issues out and we get pushed from pillar to post.
This is not isolated to my home but everyone around this area in benoni!
Sort this our or i will hold vodacom in breech of service and pray that the company completely shuts down!
Issues: more downtime than actually having network ...can't even work from home as the internet is so bad.
Technicians don't come out on weekends and the call center is pathetic at assisting or escalating the issue
The only network to not have back up when there is a power outage in the area...no power no network...backward is what vodacom is!
What am I paying for as the network goes down for days on end every week and there is no permanent solutions!
No technicians come out to sort this issues out and we get pushed from pillar to post.
This is not isolated to my home but everyone around this area in benoni!
Sort this our or i will hold vodacom in breech of service and pray that the company completely shuts down!
ZN
Zarina N's update01 Jun 2025, 09:09
Reviewer Update
It's been almost over a year, no resolution and every single person I have spoken to is more *********** than the next.
Issues: more downtime than actually having network ...can't even work from home as the internet is so bad.
Technicians don't come out on weekends and the call center is pathetic at assisting or escalating the issue
The only network to not have back up when there is a power outage in the area...no power no network...backward is what vodacom is!
What am I paying for as the network goes down for days on end every week and there is no permanent solutions!
No technicians come out to sort this issues out and we get pushed from pillar to post.
This is not isolated to my home but everyone around this area in benoni!
Sort this our or i will hold vodacom in breech of service and pray that the company completely shuts down!
Issues: more downtime than actually having network ...can't even work from home as the internet is so bad.
Technicians don't come out on weekends and the call center is pathetic at assisting or escalating the issue
The only network to not have back up when there is a power outage in the area...no power no network...backward is what vodacom is!
What am I paying for as the network goes down for days on end every week and there is no permanent solutions!
No technicians come out to sort this issues out and we get pushed from pillar to post.
This is not isolated to my home but everyone around this area in benoni!
Sort this our or i will hold vodacom in breech of service and pray that the company completely shuts down!