IM
Itumeleng M
1 reviews | Active since Feb 2019
25 Feb 2022, 15:30
Pathetic Vodacom do not deserve me as a customer
Since Wednesday, 23 February 2022, I've been struggling to get a premature cancellation quote for *** from Vodacom. The lady I spoke to on 23 February 2022 promised to call me back since she could not assist due to system failure. Today I've been put on hold while listening to terrible music. Can anyone at Vodacom please call me at ***? Kindly note that my phone does not take private numbers. Once other operators have good coverage in my area, I am going to terminate all my Vodacom contracts due to their pathetic service!!!!
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Replies (2)IM
Itumeleng M's updateReviewer Update
25 Feb 2022, 18:10Eventually, I managed to get through and I was helped by a very polite and professional lady. I thus consider this matter closed.
IM
Itumeleng M's update25 Feb 2022, 18:10
Reviewer Update
Eventually, I managed to get through and I was helped by a very polite and professional lady. I thus consider this matter closed.
Vodacom's replyOfficial
27 Feb 2022, 12:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Feb 2022, 12:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team