Pathetic Vodacom

1) It has been over a year since Vodacom Insurance incorrectly refused my claim , I received 2 call from some woman promising to investigate and thats it , 8 months later still nothing. 2) These geniuses changed my cell number from contract to prepaid .It still does not register airtime The Vodashop called another genius in accounts who escalated it to a senior genius who has done absolutely nothing and its over a month now .