Pathetic Vodacom data services.

Our Vodacom LTE internet has been off and on, but more off, for the past 3 weeks. This is unacceptable. We are paying for a service we are not receiving. I have tried to call Vodacom support but it is impossible to speak to an agent. You just end up speaking to Tobi and he says he will reset the line but it does not help. I have even sent an email but no reply. I am at the point where I am going to apply for another internet provider and cancelling my vodacom contracts because even the cellphone data is not always available. This is in Frankfort Free state.