PATHETIC VODACOM CUSTOMER SUPPORT FOR FIBRE SERVICE IN GREENSTONE

I am disappointed with the lack of feedback and urgency in resolving my complaint logged on Friday afternoon. Ticket number SR ***. My fibre service has been down since Friday afternoon. Advised on Friday that this could not be restored and escalated to the second level. Advised that this would be attended to within 24 hours. No response, Followed up on Saturday evening and advised that this would be escalated again and that someone would attend to the same on Sunday. Guess what....nothing, not even the courtesy of an update. I have been a Vodacom client for 25 years, the level of service has deteriorated to pathetic levels. The suburb of Greenstone has been experiencing fibre and connectivity challenges for months now, and despite Vodacom assurances that the infrastructure is being upgraded/attended to no real improvement. I settle my bill timeously monthly, I pay for a service ....so I expect reliable and efficient service/support in return. WORK ON YOUR CUSTOMER SERVICE VODACOM..... ITS IS PATHETIC.....