FA
Farah A

1 reviews | Active since Dec 2016

12 Apr 2018, 17:33

Pathetic Vodacom Customer Services

I got a contract with Vodacom in February, they failed to send me an invoice & statement. I asked for an "ORIGINAL" and not copy of the documents. 6 calls to customer services, 11 emails and I still do not have an original invoice and statement.... pathetic

0
Replies (1)
Vodacom
Vodacom's reply12 Apr 2018, 20:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team