Pathetic Vodacom. Customer Service

Absolutely pathetic service. I logged a service ticket yesterday, as I am unable to send international SMS from my contract, in order to activate my iMessage. I have now spent over an hour on a call with the call centre being transferred from one department to the next. Eventually I get to the correct department and I am told they don't know when the issue will be attended to. I ask to speak to a supervisor, I am told the supervisor is in meetings. When I logged the ticket yesterday, I was told it will be resolved in 24-hours. I has been 24-hrs now and nothing!