Pathetic Vodacom customer service

They dont even deserve a star... I just had the unpleasant experience dealing with someone that clearly has no brain capacity. Its rather simple really... why does vodacom insit on deducting money from a pensioners (71 year old) bank account for a prepaid number? The answer? Its because thats the amount you pay to keep your number active?!!!!!! I was not aware that one has to pay now to keep your number active? And when I insisted on a name the call was dropped. Pathetic to say the least. I WILL be changing service provider.