NE
Nigel E

1 reviews | Active since Dec 2015

20 Jan 2022, 15:32

Pathetic Vodacom customer service

The worst customer service I have ever experienced constantly. Did an online upgrade, which I had to follow up on for ****** 2 months and they cancelled it with no communication or authorisation 3month I followed up again spoke to numerous **** managers who are even worse pathetic than the actual front line staff. Vodacom managers never call back or give a **** to follow up on their own jobs. Spoke to some Indian lady who I’m still waiting to call me back and this order placed in September 2021 it’s ****ing almost the end of January and still nothing the worst and ******* service every time I upgrade I’m beyond livid and I would never ever advise anyone to ever use Vodacom!!

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Replies (1)
Vodacom
Vodacom's reply21 Jan 2022, 12:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team