Pathetic vodacom customer care service

Had the worst experience with vodacom customer care, I contacted them on Tuesday to cancel my contract, I chatted to a consultant by the name of Lihle , I told her that I did call in once before and when I told the consultant at the time that I don't want to upgrade coz the phone I initially wanted was out of stock she then hung up on me , lihle apologized profusely and convinced me to upgrade instead of canceling and I agreed . She doubled checked if they had stock of the phone I wanted and she reassured me that there was stock and I would recieve my order by Friday . I confirmed this more than once and she said I will receive by Friday. Wednesday i didn't receive a confirmation I lost count of the amount of times I called vodacom, I eventually got a hold of lihle to find out whats going on and she said she will call me back in 15 mins , I was then told my order was out of stock by sms . I called them back today , the first time I was told that lihle would call me back in 5 min . 2 hours later I had to call in again. Lihle was avoiding talking to me. I asked to speak to a manager or someone higher and I was told nobody was available. I'm absolutely disgusted with the customer service from vodacom , they say they value their customers but their actions would say otherwise. They would do and say anything just to make a sale .