JV
Jan V
1 reviews | Active since Jun 2017
04 Jan 2023, 14:56
Pathetic Vodacom customer care option
For the last 3 months I've been trying to get through to Vodacom Customer care. Every try ends up with, there are currently a high volume of whatever. For the last 3 months my dialling costs (R) just disappear without me ever using my cell to dial out. This is absolute a very very poor service and they dare naming it CUSTOMER CARE. All they care about is getting your money.
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Replies (2)
Vodacom's replyOfficial
05 Jan 2023, 07:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2023, 07:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Jan V's updateReviewer Update
05 Jan 2023, 12:43Logging my complaint with Hello Peter resulted in a prompt response from Vodacom. My problem was solved within a few hours. Thanks again Hello Peter and Vodacom Customer care for solving my problem.
JV
Jan V's update05 Jan 2023, 12:43
Reviewer Update
Logging my complaint with Hello Peter resulted in a prompt response from Vodacom. My problem was solved within a few hours. Thanks again Hello Peter and Vodacom Customer care for solving my problem.