Pathetic Vodacom Contract Cancellation Services

I`ve always been a loyal customer to Vodacom and its products and services until now.

My vodacom contract expired late last year around Oktober 2021. I went in to the Vodacom shop in Ceres after receiving my upgrading sms to settle my account and maybe do an upgrade on my current cellphone contract.

They unfortunately did not have the phone i was looking for and decided to take out a telkom contract instead to get the cellphone. I consulted the vodashop assistant and concluded that i end my contract at vodacom. He then said i should just phone their cancellations number and follow the prompts to cancel it. sounds easy enough. I asked the assistant that we do the process now, where he said that their policy does not allow vodacom assistants to aid customers and call the cancellation helpline, that customers must do it themselves.

That afternoon i called the cancellation number, went throught the process. i then got a message from vodacom saying that they will give my a cancellation date before the the cancellation is confirmed.

i left it at that and received no sms in this regard. a few months later i got a call from a vodacom assistant asking me when im going to pay the outstanding amount on my vodacom contract. i explained the misunderstanding and said i cancelled it and it expired last already. She then told me to go to the vodashop to please settle the account. I did that afternoon.

The Vodashop assistant cudnt help me, just said that i need to call the cancellation desk, that she was not allowed to call instore. Also that i now owe around R600. I tried calling, but no luck, the prompts just cudnt connect and i gave up wasting my time as clearly i was not going to get anything done through calling the cancellation service number of ***.

i few weeks after, i got an sms from HP Attorneys indicating that the account is now in their hands and i must call or text them asap. That afternoon i went to vodashop Ceres yet again and showed on of the assistant i got assigned to the sms. He then looked at the account where i now owe About R800. he then called the cancellation number, i got through to another assitant, she took my details and told me to hold, i waited for a good 20minutes, the line just goes off and no answer.

The assistant told me that should then call the number on my own and see what happens. I then took off and explained i am not paying that money, i am not getting any assistance in solving this problem and the account is just piling up, i dont have access to the simcard of account and have never even used it.

After that i called the hp attorneys to try and explain and get to the bottom of this. A lady answers, took my details and said someone will call me. I never got a call. The weekend after i texted their whatsapp helpling and explained the story. The respondent are of no help and just gave me the same cancellation number of ***, having the audacity to ask me if i had called the cancellation numbner before.

i sent and email to HP attorneys explaining the whole scenario, till date i got no responses.

I am not just getting email now from vodacom saying that i must settle the account and they will give me discounts.

So where does this leave me now?

Utterly unacceptable and unprofessional services from the Vodacom cancelation services and services of vodashop ceres. I dont know if the staff is not trained to handle these problems or that vodacom just not care about their clients enough to actually help them, but is first in line when u buy their products.

its safe to say that and i will not be using a vodacom service again. Now the account is just piling up and being active.