PATHETIC!!!! Vodacom contract cancellation

<p>What a joke!! My line has been off for 34 hours. No family member or customer can reach me. So what does Vodacom customer care do about it?</p> <p>Well for starters they cut you off. "Sir I am putting you through to cancellations" Then a song for 10 minutes and then boom you off. Phone again, go through all the same, and explain everything again to a different consultant, "Sir I am putting you through to cancellations" then eventually after 10 minutes get to a new consultant at cancellations, then again explain everything from the start. And 49 minutes on the phone later (Please see image attached) all you get is “sorry sir the system is still busy processing your order”. What do they think do I do all day? Sit around and call customer services?? I have a business to attend to.</p> <p>It all started 06 Des 2016. I asked for my line to be cancelled and moved to prepaid. They informed me that my network will be down for 24 hours starting on the 7th of Dec. I said that is fine, well we are 34 hours later and my line is still down.</p> <p>I will definitely be moving to a different network with this type of service. I hope this message reaches someone at Vodacom that can actually do something about my issue. I will be taking legal action should this carry on. My family cannot reach me, my customers cannot reach me and I am paying money for a service that does not exist. ****** pathetic man…</p> <p> </p>