Pathetic Vodacom Client Service

I had a Vodacom account for multiple sim cards at Vodacom. Even my daughter's number was on that account. At a point I stopped my Vodacom account as I received a sponsored phone from Telkom, but my daughter continued with her phone on my account. She then decided to create her own account, and I stopped all sims on my Vodacom account. I then received a call in early 2024 from a debt collector indicating that I owe Vodacom over R400. I went to a local Vodacom shop, but they could not help me other than to confirm that all my cards have been cancelled. I continuously received calls from this debt collector indicating that I owe more than R400, and every time I told them that I will not pay anything until a Vodacom manager contacts me in person to explain why I am owing them money. Nobody ever phoned me. The suddenly I get a call from the debt collector indicating to me that I owe R39=20. They could not tell me why it suddenly dropped, so I again tell them to give the message to Vodacom that someone should phone me to explain. Again, no call from Vodacom. The debt collecting company again phoned me multiple times about the outstanding R39-20 and again my message was for Vodacom to phone me. No call from Vodacom. Then, today, I received a summons from Vodacom that I must pay R39-20 within 21 days or my account will be handed over to debt collections agency and further legal action may be taken against me. So, I now wonder who was the debt collection company that phoned me over the last few months already?????. Therefor my message to Vodacom is the following - I will not pay anything unless someone at Vodacom calls me to explain why I owe them R39-20 as I cancelled all my sims months ago. They can take me to court for R39.20. I have access to 2 lawyers who will vigorously oppose this action and we will claim costs if we are forced to go the legal route. So this might become an expensive exercise for Vodacom.

So, if you are a Vodacom client, be aware of the ******* service provider with pathetic levels of service and brainless management who do not have the guts to phone me and tell me why I owe them R39.20 .