Pathetic Vodacom cancellations department services.

Just another day of receiving poor service from Vodacom, or could I say absolutely no service from Vodacom Again, and again.

1st it was my contracts that was extended without my knowledge when my services was downgraded as you already know. I was then advised by the operator who called me that should I wish to cancel or upgrade my services I can call ***.

Clearly I do not wish to make use of this pathetic service again, and yet back to absolutely pathetic services.

I called Vodacom 3 times now over the last 3 weeks to cancel my services.

Yet everyone I spoke to advised that the services would be cancelled and as I do not trust Vodacom at all, every time I call I speak to a new person who then advised me that my services have been cancelled.

The 1st call I made 3 weeks ago was from *** (as The Vodacom line was not working at all and the phone line cuts off after about 1 min or so when speaking to a consultants) and the lady advised she will cancel the services on both number which I gave through to her *** & ***.

Then I called the Second time from *** and spoke to a guy who then advised me that nothing was cancelled, I again told him everything and he wanted to search for the call between me and the 1st operator. He dropped the call and then phoned me back. I was on hold for most of the time and after about 20 minutes on the call he advised his system is slow and that the call will be ended as this is taking time but he will make sure the services will be cancelled.

Yet again yesterday I called again and spoke to a lady who advised me nothing was cancelled and she will try to assist me. I called from ***. Again there was a problem with the system and the operator advised she will need to speak to her team leader and will then call me back with the cancellation and ref number as well. This is a day later and still waiting.

Now I need to ask the question, what do I have to do to be able to cancel my contract and the *********** call center operators is clearly not doing it?

I wasted so much time to call those *********** operators for absolutely f……..