PATHETIC VODACOM CALLCENTRE SERVICE

Vodacom does not even deserve one star. So someone opened an cellphone account through their call centre with my personal details and my bankig details. I realised this end of August when they debited 199 I reversed that at a R70 charge at a stansard bank and blocked the account from beinv debitted by vodacom and end of September to my money beimg deducted has not increased to R498 , I went to vodacom pavillion tp enquire to my dismay indeed all the details correspond with mine. I was advised to open a case and call the ***** department. I have a case number and an affidavit stating this is a ********** activity aa I had not openned a cellphone account with them. Calles the damn callcentre ams I was not helped nor transfered to thw ***** department whom I was supposed to give these things to for them to stop debiting my account. This phone was delivered in Hammanskraal and I live in Umlazi. Till this day being the 18th of Oct I have not been called back nor ever transfered to the ***** department to submit the relevant documents. They are im the business of making money as they do not protect us from people who dont submit correct documentation to open an account. Im fed up and would urge anyone not to do any business with vodacom they are ******** as much and those ******** us.