PATHETIC VODACOM

This is my story of awful service at Vodacom . 1) My sim was suspended due to non payment , entirely my fault or I can blame covid . ie no salary 2) I needed to do a sim swop after settling the entire account plus more 3 weeks ago 3) I went to Longbeach store who could not help , the consultant called some help centre where a semi literate woman told me she could not do a sim swop as my account was in arrears and the number was cancelled . The consultant disagreed. 4) I was due to do on holiday so I went to Gansbaai Chaze Vodacom where I waited for 45 minutes . Social distancing was only partly to blame as there were 3 consultants serving a 10m long queue. The one consultant clearly had no idea what she was doing so constantly called another one for help leaving only one available consultant. 5 ) I ended up with her ( Chane' in think her name was ) she was marvelous and tried her best to assist . She took 30 minutes ( note queue getting longer) and was told each time to call another department . PATHETIC a telecoms company cannot transfer calls???????. 6) we eventually gave up . I then tried myself and got through to a call center and was assisted by a polite and helpful lady who said I must go buy a sim card and email the details and they can assist when the consultant calls her . 7) I returned to Chaze and spoke to Natalie and told her the whole story and gave her the number to call and the lady to speak to . Natalie refused to assist as the consultant I previously dealt with was off and she did not know the story although I had just told her . This was after waiting another 40 minutes in the queue . This time there were 2 consultants one being the useless one from the day before who still called the other for advise leaving no consultants and an ever growing queue. We then emailed the sim card details to Boitumelo on who advise we acted . That was 3 days ago and as yet not a peep.

VODACOM AND THE WORD SERVICE DO NOT BELONG IN THE SAME SENTANCE.