AG
Adriaan G

1 reviews | Active since Mar 2010

17 Jan 2017, 12:57

Pathetic Vodacom Apps - Pay without data

<p>This is now day two in trying to buy a Once-off - MyGig 1 data bundle for 30 days. On Day 1, I tried to purchase via *111#. The app confirmed a successful purchase. No luck, I did not receive data. Customer Care suggested that I wait for another hour (already waited for 4 hours) in case it duplicates. Day two I tried (04h50 in the morning) via the Vadacom App. Within minutes (04h53), I received an email confirmation with an invoice and an order reference indicating that the purchase will be added to my monthly bill. Seven hours later I have not received the data and Customer Care could not figure out why the data is not reflecting on my account. They escalated to the Back Office and requested me to wait for 2 days!!!!!!!!!</p> <p>In the meantime I have no data and nobody gives a damn!</p> <p>I think Vodacom is now on par with the pathetic service I received from Telkom!</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply17 Jan 2017, 13:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jan 2017, 12:30
Official

Good Day Adriaan Grobler

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

We have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support