IW
Illana W

1 reviews | Active since Jan 2012

22 Feb 2019, 15:52

Pathetic vodacom and iphone

I recently upgraded to a new iphone (seeing that I got such good service out of my previous iphone) I was looking forward to a new and better iphone - BUT was I disappointed! Within the first month the phone had to be returned, because it would just freeze . So I had to return it for a software update (according to them) Firts they send me a bill for the repairs ( which I didn’t pay , because the phone was only a month old! So still under guarantee) Phone was send away for 3 weeks to be repaired. Once I got the phone back again , the same problem happened again. So off to the vodashop I went again, phone was send away again for repairs. A week later I contacted the shop and they informed me that they received the phone back from the repairshop. The phone froze again, before i could even leave the shop! So after paying for 2 months for an upgraded phone and contract, I’m still stuck with an old phone and a lot of excuses! If this is the kind of service and commitment vodacom and iphone has towards their clients - i predict that I wont be a costumer for very long anymore.

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Replies (3)
Vodacom
Vodacom's reply22 Feb 2019, 16:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team   
IW
Illana W's update13 Mar 2019, 11:31
Reviewer Update
Its almost a month later, and I'm still not helped. I still haven't received my iphone and I'm still struggling with my old phone, while paying the new contract. I'm really so fed-up, this is my last desperate attempt to try and fix this problem.
Vodacom
Vodacom's reply14 Mar 2019, 16:30
Official
Dear Illana, 
 Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team