Pathetic Vodacom Agents

Disgusting service from an agent. I called at 13:20 on January 8th 2022, and went through the verification process, the same questions that were asked a day before were asked again besides an additional one, I provided the same answers to the agent and according to him he couldn't process it. I then asked why he could not verify when I provided the same answers to an agent en the day before and all was well. He then had an attitude with me and I asked why he had an attitude when I asked him a question, I requested to speak to a manager and he went on to say he would not because the manager would be asking the same questions. I did not require the manager for the account but for the disgraceful and pathetic no assistance given agent who was just reading a script from his computer screen.

I told him that all calls are recorded and that he can go listen to the call that I made yesterday speaking to an agent and he continued with his attitude.

Agent name: Thumelo Kuneni.