RJ
Rodney J
1 reviews | Active since Oct 2020
05 Mar 2021, 20:17
Pathetic VODACOM AGAIN
On 11 Feb 2021 at 20:54 PM I wrote a review to Hello Peter VODACOM to which I STILL have NOT received a response. Same old story of VODACOM's pathetic service. On 23 Feb 2021 at 09:54 AM I sent a reminder via Hello Peter VODACOM via the same review route. I Still have not had a response to either review ?????????????????? ONCE AGAIN this confirms that VODACOM do not care one iota about their customers, even the loyal ones
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Replies (2)
Vodacom's replyOfficial
06 Mar 2021, 10:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2021, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Mar 2021, 09:17Dear Rodney Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the previous response, you have been contacted by the senior consultant last month regarding your query that was logged on 10 February 2021. Feedback has been provided and it remains the same. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2021, 09:17
Official
Dear Rodney Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the previous response, you have been contacted by the senior consultant last month regarding your query that was logged on 10 February 2021. Feedback has been provided and it remains the same. Regards Vodacom Consumer Website Team
Best regards,