Pathetic Vodacom Aftercare Service

I wrote a review 2 weeks ago about Vodacom being absolutely useless with the service we received. Tomorrow is yet another 2 weeks later and empty promises from a Vodacom agent saying they are working on the problem. I emailed him and no response . The Vodacom Shop don't even answer the phone. I' m taking this now to the ombudsman because Vodacom is really *****ing now my monthly payments because I have no phone. A brand new phone out of the box being faulty and can't even replace is . Which I could cancel all my contracts with this useless service provider