Pathetic Vodacom

Vodacom must be investigated by the Obudsman. My contract came to an end at the end of March. I called the call centre in early March to cancel and the agent said I don't need to do anything as the contract will automatically come to and end and won't be charged going forward. Lond behold I get my credit report and have been charged the full subscription n a month to month basis. This was not communicated to me and the call centre agent did not do her job properly. I had to fork out money to cover the arrears. They could not even provide me with the call recording as they know they are at fault. They must refund me the arrears and the cancellation fee.

I will be taking this matter forward with the relevant authorities as Vodacoms ********* business practices must be brought to the fore