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nazmerah H

1 reviews | Active since Nov 2016

05 Dec 2016, 10:15

PATHETIC VODACOM

<p>AT THE BEGINING OF NOVEMBER MY ACCOUNT WAS SUSPENDED SAYING I REACHED MY CREDIT LIMIT, IT WAS IMPOSSIBLE FOR ME TO REACH MY CREDIT LIMIT IN A FEW DAYS SO I CALLED VODACOM, AFTER SEVERAL DAYS MY ACCOUNT WAS REINSTATED, I WAS ONLINE FOR A WEEK THEN I RECEIVED A MESSAGE SAYING I REACHED MY DATA USAGE, IT WAS IMPOSSIBLE AGAIN FOR ME TO HAVE REACHED MY DATA USAGE IN ONE WEEK WHEN I HAVE A 5GIG DAY AND 5GIG NIGHT CONTRACT, SO FOR THE REST OF THE MONTH I HAD TO STAY WITH NO DATA, NOW AT THE END OF NOVEMBER I CHECKED MY BANK ACCOUNT AND MY DEBIT ORDER DID NOT GET DEBITED WHEN I CALLED VODACOM THEY SAY I OWE THEM R1350 FOR OCTOBER AND R4471.52 FOR NOVEMBER THIS IS RIDUCULOUS WHEN MY MONTHLY INSTALMENT IS ONLY R280.00. ALSO I GOT A MOBILE WI FI APP THAT SHOW ME HOW MUCH DATA I HAVE, I AM PREGNANT AND I CANNOT DEAL WITH **** LIKE THIS, ALSO THE CALL CENTRE IS SO PATHETIC THE AGENTS JUST TRANSFER ME FROM ONE DEPARTMENT TO THE NEXT, I JUST WANT TO CANCEL THIS CONTRACT.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2016, 12:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team