1 reviews | Active since Nov 2016
PATHETIC VODACOM
<p>AT THE BEGINING OF NOVEMBER MY ACCOUNT WAS SUSPENDED SAYING I REACHED MY CREDIT LIMIT, IT WAS IMPOSSIBLE FOR ME TO REACH MY CREDIT LIMIT IN A FEW DAYS SO I CALLED VODACOM, AFTER SEVERAL DAYS MY ACCOUNT WAS REINSTATED, I WAS ONLINE FOR A WEEK THEN I RECEIVED A MESSAGE SAYING I REACHED MY DATA USAGE, IT WAS IMPOSSIBLE AGAIN FOR ME TO HAVE REACHED MY DATA USAGE IN ONE WEEK WHEN I HAVE A 5GIG DAY AND 5GIG NIGHT CONTRACT, SO FOR THE REST OF THE MONTH I HAD TO STAY WITH NO DATA, NOW AT THE END OF NOVEMBER I CHECKED MY BANK ACCOUNT AND MY DEBIT ORDER DID NOT GET DEBITED WHEN I CALLED VODACOM THEY SAY I OWE THEM R1350 FOR OCTOBER AND R4471.52 FOR NOVEMBER THIS IS RIDUCULOUS WHEN MY MONTHLY INSTALMENT IS ONLY R280.00. ALSO I GOT A MOBILE WI FI APP THAT SHOW ME HOW MUCH DATA I HAVE, I AM PREGNANT AND I CANNOT DEAL WITH **** LIKE THIS, ALSO THE CALL CENTRE IS SO PATHETIC THE AGENTS JUST TRANSFER ME FROM ONE DEPARTMENT TO THE NEXT, I JUST WANT TO CANCEL THIS CONTRACT.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
