LK
Louise K
1 reviews | Active since Aug 2022
25 Aug 2022, 09:24
PATHETIC VODACOM!
I just want to say that Vodacom's service is really pathetic in my eyes. It's been more than 48 hours and still no responds from Customer Service. We want to cancel our contract. Firstly we have a 24 month contract, but the cancel date is for 36 months. I want to know how can Vodacom get away with this. Secondly, we have been waiting since September 2021 for response to change our bank details. Till today no communication done whatsoever.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Aug 2022, 09:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Aug 2022, 09:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LK
Louise K's updateReviewer Update
25 Aug 2022, 09:52Please contact me on ***, as the vodacom number is only a data line in a modem.
LK
Louise K's update25 Aug 2022, 09:52
Reviewer Update
Please contact me on ***, as the vodacom number is only a data line in a modem.
LK
Louise K's updateReviewer Update
29 Aug 2022, 08:47Good day, it's been 4 days and no one called me or my husband to resolve this contract issue. See I told you, vodacom is useless. They will never see my business again. Get in touch with my husband today please. I want to cancel this contract that is wrongly activated as a 36 month contract.
LK
Louise K's update29 Aug 2022, 08:47
Reviewer Update
Good day, it's been 4 days and no one called me or my husband to resolve this contract issue. See I told you, vodacom is useless. They will never see my business again. Get in touch with my husband today please. I want to cancel this contract that is wrongly activated as a 36 month contract.
LK
Louise K's updateReviewer Update
05 Sept 2022, 12:50 EC-1EIL-2KK475
Please see all documentation send to you proofing that you are wrong and they activated the wrong contract. Please reply to our emails ASAP. Response was sent on 31 August 2022 already. Still no reply.
Please see all documentation send to you proofing that you are wrong and they activated the wrong contract. Please reply to our emails ASAP. Response was sent on 31 August 2022 already. Still no reply.
LK
Louise K's update05 Sept 2022, 12:50
Reviewer Update
EC-1EIL-2KK475
Please see all documentation send to you proofing that you are wrong and they activated the wrong contract. Please reply to our emails ASAP. Response was sent on 31 August 2022 already. Still no reply.
Please see all documentation send to you proofing that you are wrong and they activated the wrong contract. Please reply to our emails ASAP. Response was sent on 31 August 2022 already. Still no reply.