Pathetic vodacom

Worst experience ever. I need to cancel my contract with vodacom. I have tried for the pasy two and a half hours to get through, i am still on the phone holding. I took a diiferent approach and selected to upgrade my contract, and what do u know, i got through the first time, I explained that i need to cance and she said i need to be at cancellation department and she put me through, it took me straight to the survey where i had to rate their service, which is pathetic by th way. I tried again and took the same approach, and got through again, i explained to this lady and she put me through again, i am cuurently on the phone for 39min and 54sec.I am aware that there less staff, but someone had to pick up after 2 and half hours, and i also requested 5 callbacks. No one phoned yet. Damn.... Happy i am cancelling, or trying to. Never doing business with vodacom again.