NN
Nothando N

1 reviews | Active since May 2017

29 Aug 2020, 11:24

Pathetic Vodacom

What a nightmare it is to be a vodacom customer. I dont even enjoy owning a phone anymore as Im experiencing ridiculous amounts of data depletion.. Meanwhile there is never network coverage wherever I am! This is a nightmare! I have tried numerous times to contact vodacom ... even though their robot Tobi, where i was told they couldnt assist as they were not sure how to. Im no longer able to take any whatsap calls due to no network coverage every single day. I DNT REMEMBER THE LAST TIME I WAS ABLE TO! I want to be re imbursed for my data. There is no way I can use up 1GB everytime within a few minutes ... NOT EVEN AN HOUR!.. This is absolutely annoying. Everyday I try to call customer care and it always says they are experiencing high call volumes. Every day this week ! Not once have I had a chance to speak to a consultant. The worst service provider there is..

0
Replies (1)
Vodacom
Vodacom's reply29 Aug 2020, 17:44
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team