Pathetic Vodacom

I hold a Vodacom email address for a number of years. I forgot my password (I'm 68 years) . I visited Vodacom agent in George who kindly assisted me to send a request to change my password - I received a reference number via sms to confirm the request. But Vodacom says it will take 4 days to resolve - good heavens I'm asking for anything difficult or complex!! Generally one can change passwords on App's at anytime through a simple process Really this is pathetic