Pathetic Vodacom

I am so annoyed and frustrated with Vodacom. During this time we are encouraged to stay at homeand deal with matters online, but all your online channels suck. I have been trying to upgrade my contract for 4 days now. Doimg it on the webiste or app it either doesnt send you an OTP or it says OTP wrong . I have called every call centre number available on your site. The email contacts have been disabled and the number 082111 they refer you too does not exist. I got through to the business call centre and they couldn't help me either just sent me back to the personal line that says we are unable to take your call right now. The bot Tumi is also unhelpful. I am so disappointed with this service, i then called a vodacom shop and the guy says they can only help me in person and i have to pay R150 to upgrade is this now how you want to recover your losses since the government forced you to decrease your prices on data? Why should we pay for an upgrade in the shop if all your online platforms are out of order??? Pathetic